Version 2026.07 · Updated 1 July 2026
Complaints
If something's gone wrong, tell us and we'll put it right. Here's how it works.
Raising a complaint
Contact us with your booking reference and what happened. We aim to acknowledge within two working days and resolve within ten.
If you're not satisfied
Protection matters that can't be resolved directly can be escalated to the underwriting firm, whose details are on your cover certificate.
This is plain-English summary content for a product in development. Final terms are subject to legal review.