Version 2026.07 · Updated 1 July 2026
Complaints
If something's gone wrong, tell us and we'll put it right. Here's how it works.
Raising a complaint
Contact us with your booking reference and what happened. We aim to acknowledge within two working days and resolve within ten.
If you're not satisfied
If you're not happy with our final response, say so and we'll escalate it to a senior member of the team for a fresh review. You always retain your statutory rights.
These terms are written in plain English on purpose. They are the terms that apply to bookings made on Stashly today. If we change them, anyone with a live booking keeps the version they agreed to.