How Stashly keeps this safe
Renting a stranger's garage only works if nobody is left carrying a risk they didn't sign up for. So Stashly sits in the middle as the actual counterparty, not an introducer, with a proper contract on both sides. Here's what that means in practice, and what stays your job.
Protection is built into every booking, funded by the single service fee, there is no separate charge. It pays for the host guarantee and clearance below. It is not insurance on your belongings, you insure those yourself.
What Stashly handles
- Verifies every renter's ID before they can book.
- Checks every space against the listing rules before it can appear, automatically, every time it changes.
- Holds the money and pays the host on the same date every month.
- Runs the formal notice process if a renter stops paying, so the host never chases anyone or waits on courts.
- Serves the legal notices and pays for clearing the space, up to $2,000, if goods are abandoned.
- Is the company on the other end of the phone when something needs sorting.
If you are hosting a space
If a renter falls behind, the host never chases anyone or clears anything themselves. We run the formal notice process, and if it comes to it we handle and pay for clearing the space, up to $2,000. The host keeps the deposit and the rent already collected, and can rent it out again the moment it is free. We do not keep paying the rent, we take the chasing and the clearance off your plate.
If a renter abandons their belongings, we serve the formal notices, then book and pay for their removal into a licensed storage facility, held in the renter's name. Their things stay theirs and stay safe. We never sell anyone's belongings, and the host is never asked to move a stranger's things, store them, or fund it.
This is the reason spaces can be booked instantly. Take the risk off the host, and there's no reason for them to want to meet everybody first.
If you are renting a space
What if my belongings are damaged or stolen?
Stashly does not cover what your belongings are worth. Neither does the host, and neither does a self-storage company: they all ask you to cover your own goods, and so do we. Most home contents policies either already extend to items kept away from home or will for a small addition, so the thing to do before you move anything in is ring your provider and tell them where it is going and roughly what it is worth. It usually costs very little, and it is the only thing that actually replaces your property.
What we do is make it far less likely and far easier to prove. Every listing states what security it has, you get the exact address before you commit, and we tell you to photograph everything on the day you move in. If something does happen, we have the contract, the payment record and the host's verified details, and we will give you all of it.
What if the space is not what the listing said?
Tell us. You have 7 days from receiving your agreement to cancel outright and get everything back, deposit included. That window exists precisely so that seeing the space in person is part of the decision and not the end of it.
Who am I actually renting from?
Stashly. You pay us, your agreement is with us, and we pay the host. If the host stops answering, changes the locks or wants the space back early, that is our problem to solve and not a dispute between you and a stranger. There is a company here with a phone number.
Your part
- Insure your own belongings, the same as you would at home, most contents policies extend to goods kept off-site.
- Store only what's allowed, and only what you own or have the right to store.
- Take dated photos when you move in. They settle any dispute far faster.
A real company on both sides of the deal
That's what turns two strangers and a garage into something you'd actually trust.
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