Renter terms

Your things are stored at your own risk, and you insure them. Stashly does not insure your belongings.

This is a licence to store, not a tenancy. You get the right to store your goods, not a lease or exclusive possession.

You will store only lawful goods that are yours, and nothing on the prohibited items list.

Rent is due on the first day of each month. A payment still unpaid five days after its due date may carry a flat CAD 25 late fee, once per missed cycle, and your access may be suspended while your account is in arrears.

If you don't pay or don't remove your goods, Stashly may suspend access and, after written notice, arrange for your goods to be collected and moved into a licensed storage facility in your name and at your cost. Stashly does not sell your goods. Once they are at that facility, its own terms and Ontario's Repair and Storage Liens Act apply between you and it.

The service fee is not insurance on your goods; part of it funds the guarantee and clearance process.

You pay rent plus a single service fee, shown before you pay. The refundable deposit can be applied to unpaid rent or clearance, with the balance returned once the space is clear. A minimum term and notice period apply; your consumer rights under Ontario law are not affected.

Because you book online, your agreement with Stashly is an internet agreement under Ontario's Consumer Protection Act, 2002. You may cancel it at any time from the day you book until seven days after you receive your written copy of it, for any reason, and get your money back.

We email you the full licence as soon as you book, so you have your copy immediately rather than waiting the fifteen days the Act allows. To cancel, open the booking on Stashly and use the cancel button, which ends it there and then and returns everything you paid, including the deposit and both fees, with nothing deducted for the days that have passed. You can also simply reply to that email or write to support.

This right is in addition to the notice arrangements described above, and nothing in this licence takes it away.